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Transavia

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Passangers     Adults :   Students:   Children:   Infants:
Trip type       only direct flights

Cancellations

Cancellations can only be made over the phone through the Transavia Call Center. Cancellation costs amount to 100% of the total booking fee. No refund is given therefore, with the exception of passenger taxes imposed by the airport or authorities, which can be refunded at your request. A request for refund of these taxes must be made in writing within 3 months of the booked travel date. Send your request to transavia.com Attn commerciële administratie (Commercial Administration), Postbus 7777, 1118 ZM Schiphol, The Netherlands, stating reservation number, passenger names and travel dates. Requests for refund are subject to a charge of € 20 administration costs per cancelled booking. For further information, contact the transavia.com call center.

Costs for changes

For changes to your reservation, the following charges apply: · For changes made via the internet, a special internet rate of 20 euros per single journey per person shall apply
· For changes via the transavia.com call center, the normal rate of 25 euros per single journey per person shall apply.
· If the tariff payable at the time you make changes to your reservation is higher than the tariff paid by you initially, you must also pay the difference between the two tariffs. This does not apply if a passenger name is changed and the same passenger still intends to travel on the booked flight. You will not receive any money back, however, if the new tariff is lower than the original tariff.

Children

The following rules apply to children traveling unaccompanied (unaccompanied: children not accompanied by someone of 16 years of age or older):

Children under the age of 4 will not be accepted on board traveling unaccompanied. Children aged 5 to 11 are allowed to travel unaccompanied. The staff of the transavia call center must be notified that the child will be traveling unaccompanied. transavia.com will make arrangements for the child to be escorted to and from the aircraft.

Planes

Bagage

Excess baggage (i.e. all baggage over and above 20kg) and odd-shaped baggage (such as bicycles, surfboards, etc.) will only be accepted upon payment of a surcharge. The carrying of bicycles, surfboards, wheelchairs and pets, amongst others, is subject to certain restrictions. Passengers wishing to take any of these items with them must notify the transavia call center when booking. A surcharge also applies for golf sets, fishing, and winter sports equipment. The transavia call center does not need to be notified in advance.

Cancellation of flights

If a flight is cancelled on account of force majeure (see article X of the General terms and conditions of transport), upon being requested to do so by the passenger Transavia will refund the cost of the ticket. The passenger is then not entitled to alternative means of transport.

Transavia reserves the right to cancel Transavia flights up to 2 weeks prior to the date of departure. In this case Transavia will refund the cost of the ticket. If a flight is cancelled less than 2 weeks prior to departure Transavia will make arrangements to provide alternative transport (with available Transavia flight) (unless prevented by force majeure).


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